FAQ
ARTWORK
What kind of art is needed for screen printing?
For
best results, all files need to be submitted in Adobe llustrator, vector based
and in eps or ai format, with all fonts converted to outlines.
If a
raster file on Photoshop is submitted, it needs to be created at a
minimum of 200 dpi at or close to the finished size. Include all
linked placed images as separate files, photos or art. Do
not embed tiffs or placed images into Illustrator. Publisher,
PowerPoint, Word, Excel and MS Paint are formats that are not camera
ready. We will be glad to give you a quote on separation charges
and redraw fees if needed.
Note:
A raster file is an image that is composed of pixels. These files
are usually scanned or created in the Adobe Photoshop program.
Common file extensions are ps, psd, gif, tif and eps. A vector
file is an image made up of paths. These files are usually created
in Adobe Illustrator or Corel Draw. Common file extensions are pdf,
ai, eps and cdr.
What graphic file type should I send you?
We accept art files created in the following software: Mac Adobe
Illustrator up to CS2 and Mac Adobe Photoshop up to CS. Our art
department primarily uses Macintosh systems and software and cannot
guarantee the compatibility of artwork created in other platforms and
software. If you are producing artwork using a higher version of the
software than listed above, please save it back to versions listed
above.
Most
art files can be sent through e-mail up to 5MB.
We recommend e-mailing large files separately or in a zip file.
Another alternative is to
provide them on
a CD
that is mailed or delivered to our office. There is also a web
site called www.yousendit.com
that provides a service for sharing large files on the Internet.
Art
files can be e-mailed to:
info@picturesquegraphics.com
What is a base? What is flashing?
A base
(also called an underlay or underbase) is a layer of white ink that is
used as a foundation for printing on dark garments. PMS colors
will not be visible on a dark garment without an underbase.
Flashing cures the inks.
What are halftones?
Halftones are a series of dots printed to simulate a lighter shade of a
solid fill area or a gradient.
What if I want a specific color match imprinted?
We can do an exact match on silkscreened and imprinted products, and
we'll deliver as close a match as possible on embroidered items.
How is embroidery priced?
Pricing for embroidery is based on the number of stitches needed to sew
a design, not the amount of colors. Our digitizer can provide an
estimate of the stitches if you provide the art work. Estimations
are made by viewing the design at size and taking the fabric type into
consideration. Stitch counts are dependent on the type of fabric.
If you
would like a digitizing quote, please e-mail the art to:
info@picturesquegraphics.com
What if I don't have artwork?
Our talented in-house designers are experienced in creating logos and
other designs.
Do you provide samples?
Upon
request, a pre-production sample will be done for a fee.
How are proofs handled?
We can send a free proof via email or also fax or send you a hard copy.
ORDERING & DELIVERIES
What are your minimum orders?
Screenprinting - 24 pieces
Embroidery - 12 pieces
We
will accept smaller orders with an additional less-than-minimum charge.
What are the general delivery times?
Our art department requires 3-5 working days. Once artwork is approved,
we need 7 to 10 working days to complete your order. The delivery time
depends on the shipping service you choose.
What if I need it really fast?
We realize that timelines aren't always flexible, so we offer Rush
Services for an additional fee.
Order checklist
-
Customer name and contact information
- Date
submitted and date needed to ship for in-hand delivery
-
Where the order needs to go
-
Shipping details: UPS Ground, Courier, Pick-up, etc.
-
Quantity, brand, colors, sizes and source of apparel
-
Artwork with required colors and printing requirements
- Any
additional instructions
TAXES AND RETURNS
Do you charge sales tax?
Yes, we are required by law to collect sales tax on sale of goods,
unless we have a completed and signed Sales Tax Exemption Form or are
shipping outside the state of
What is your return policy?
We want you to be happy. If you have a problem or discrepancy with an
order, please contact our customer service department at 800-373-8702 or
dial 314-771-8700 in the